About The Job

If you are energetic, assertive and strategically minded, you’ll have be able to play a pivotal role in expanding the company’s market presence, managing high-value accounts, and contributing to the company’s overall growth strategy. This position is ideal for a results-driven professional with a passion for building relationships, delivering exceptional service, and leading strategic account development.

Responsibilities

Account Management & Relationship Building

• Develop deep relationships with clients to assess their needs and identify opportunities for account or project expansion.
• Provide strategic guidance to help clients achieve their business goals, optimize building assets, and maximize value from our services.
• Build trust and influence with clients through transparent, respectful, and collaborative communication across all levels.
• Utilize various communication methods (phone, in-person, video conference) to engage with clients, including buyers, engineers, contractors, and executives.

Account Development & Growth

• Anticipate client needs by analyzing accounts to identify growth opportunities, including additional sites and products.
• Collaborate with cross-functional teams (Client Managers, Marketing, Finance, Consultants) to develop customized strategies for client growth.
• Manage a book of business, including a specified revenue target, and identify areas for upselling and retaining clients.
• Actively participate in industry events and seminars to stay connected and expand the network.
• Continuously seek to improve processes, workflows, and tools to enhance account management efficiency and effectiveness.

Client Success & Retention

• Conduct regular business reviews to track performance, address concerns, and ensure client satisfaction.
• Seek feedback to enhance services and exceed client expectations.

Sales Planning

• Develop and execute tailored strategic sales plans, to achieve sales goals, strengthen relationships, and drive long-term growth.
• Regularly assess and adjust the sales approach to meet revenue goals.

Sales Process

• Guide clients through the sales process, effectively qualifying leads, and recommending tailored solutions.
• Ask insightful questions to uncover the client’s situation, pain points, needs, and decision-making processes, while differentiating Benchmark by educating clients on tailored solutions that meet their key criteria and influence decision-making to gain commitment.
• Effectively present solutions, gain commitment, handle objections, and close deals while ensuring profitability.

Collaboration & Communication

• Work closely with internal teams (Business Development, Consultants, Marketing) to align resources, support client objectives and ensure seamless client experiences.
• Provide regular updates and reports on account activities, performance, and growth opportunities.

Administration & CRM

• Maintain accurate client records and activity in the CRM system, ensuring up-to-date documentation.
• Provide management with timely reports on forecasts and pipeline status.

Qualifications

• Bachelor’s Degree or equivalent experience in Business, Marketing, Public Relations, Communications, Engineering, or an industry-related field.
• Proven track record of exceeding sales goals and executing a successful sales process.
• Strong client-focused mindset with the ability to build trust, relationships, and anticipate and meet diverse stakeholder needs.
• Strategic thinker, skilled in developing long-term strategic sales plans aligned with company goals.
• Excellent verbal, written and active listening skills for conveying complex ideas and building rapport.
• Proficient in negotiation to secure profitable contracts while maintaining positive relationships.
• Solid understanding of financial concepts to maximize revenue and profitability.
• Aligned with company culture, values, and mission.
• Commitment to professional development and staying current with industry trends.
• CRM proficiency for data and activity tracking.
• Proficient in Microsoft Office Suite.